1. Introduction

Loya (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and store your information when you use our app and services.

2. Information We Collect

We may collect the following types of information:

2.1. Account Information

When you sign up using email or Google, we collect:

• First name and last name

• Email address

• Profile photo (if using Google)

This information is used to personalize your experience and support internal analytics.

2.2. Transaction Data

We collect data related to your cashback and referral activity, including:

• Purchase amounts

• Merchant IDs

• Wallet balances

• Referral IDs

This data is stored securely and used solely to calculate rewards and display them in your account.

3. How We Use Your Information

We use your information to:

• Authenticate your identity

• Provide you access to your account and wallets

• Track purchases and cashback

• Attribute referrals and calculate bonuses

• Improve app functionality and support

4. Data Storage and Security

We use trusted infrastructure providers to keep your data safe.

• Convex securely manages all application data and real-time storage with enterprise-grade encryption and access controls.

• Clerk handles user authentication and securely stores account information (like email, name, and login sessions) using modern encryption and zero-knowledge practices.

We take privacy seriously, we never share, sell, or rent your personal data to third parties.
All information is used solely to operate and improve the Loya experience.

5. Third-Party Services

We use trusted third-party services to help operate Loya securely and efficiently:

• Convex: for backend operations, database management, and real-time data storage.

• Clerk: for user authentication, session management, and account security.

• Stripe: for payment processing and financial infrastructure.

• Google OAuth: for optional sign-in and identity verification through your existing Google or Apple account.

Each third-party service has its own privacy practices and data handling policies. We encourage you to review their respective privacy policies to understand how your information is collected, used, and stored.

6. Your Rights

You have the right to:

• Access, update, or delete your account

• Request the removal of personal data (email: hello@useloya.com)

7. Changes to this Policy

We may update this policy from time to time. We'll notify you of significant changes via email or in-app notification.

8. Contact Us

If you have any questions about this Privacy Policy, reach out to:

Email: hello@useloya.com